Setting the “Service” Standard in a SaaS World

March 11, 2016 | By Mike Ryan

Software as a Service solutions have become the new standard for reward and recognition planners. As a category, SaaS is faster to implement and less expensive to operate.

However, not all SaaS business relationships are created equally. Today most Software as “Service” solutions are lacking just that—service.

In this month’s Performance Perspective, Mike Ryan explores:

  • Setting the “service” standard in a SaaS world

  • Why defining the business rationale has become increasingly critical for any HR leader

  • How to maintain a strategic focus to keep your programs relevant

  • The value of having a partner that provides ongoing advice and counsel


Madison creates cultures where employees love to work, learn, connect & succeed. 


As a global leader in Social Employee Recognition, Madison delivers intuitive and multi-faceted Recognition, Incentive, and Service Anniversary programs powered by Maestro, our uniquely configurable cloud-based SaaS technology.

With Maestro, our clients use social employee recognition to strengthen the bond between managers and their teams; and the relationship between employees and their companies.


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New York, NY 10017


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