Project Manager

Location: New York, NY
Compensation: Commensurate with experience

Madison is currently seeking a Project Manager to join our team in our midtown NYC office. Our project managers are deeply embedded with their client accounts. As the primary client contact, they have the top-line responsibility for overall client satisfaction, retention, as well as the day to day management of their programs. They understand the overall business drivers of their clients and work closely with them to develop their overall interactive strategy ensuring that all the work we do supports the strategy.


This candidate will have a vital role in ensuring overall client satisfaction and strengthening the company’s relationship with key accounts. The ideal candidate will be someone who has experience working as a Project Manager and relationship manager within the web space. This candidate will gain in-depth knowledge of their client’s business while becoming the subject matter expert for their client’s incentive programs and have a proven track record of working effectively across a variety of audiences (clients, sales, marketing, customer service and technical teams).


This candidate MUST have minimum of 3 years of project management experience.

Responsibilities Include:

  • Establish productive, professional relationships with key personnel within your portfolio of accounts

  • Lead in planning, evaluating and executing programs managing timelines and budgets with internal development team (i.e. B.A., Dev, QA, and NetOps)

  • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue

  • Effectively collaborate with the internal team to identify and resolve any program impediments that arise

  • Ensure that client issues and customer service escalations are dealt with in an efficient and timely manner

  • Review all major deliverables to ensure quality standards and client expectations are met

  • Take initiative to suggest opportunities for account growth and new business projects

  • Perform routine operational testing, performance reporting and projections

  • Create invoices, account adjustments and is responsible for payment collections

  • Provides regular two-way communication between the client and team, to ensure strong team representation and set proper client expectations


Requirements/Key Skills:

  • MUST have minimum of 3 years of project management experience

  • Extremely detail oriented, organized and able to manage time effectively while managing multiple deadlines and projects of varying size and complexity

  • High level technical web-based competency understanding of SAAS products

  • Self motivated, goal oriented, persistent and a skilled negotiator

  • Ability to think outside of the immediate environment and predict issues the customer is likely to have before they have them and provide appropriate solutions

  • Strike the appropriate balance between meeting the client’s needs and the needs of the organization 

  • Ability to brainstorm, and creatively solve problems

  • High level of initiative and works well in a team environment

  • Someone who sees the client as strategic to their own success as well as the company’s

  • Unwavering commitment to quality work that is on-time and on budget

  • Superior listening, written and oral communication skills

  • Handles stressful situations and deadline pressures well

  • Self directed, able to perform tasks without a great deal of supervision

  • Experience managing multi-million dollar programs/budgets a plus

  • Knowledge of Agile methodology would be a benefit

  • Undergraduate degree preferred


Must be eligible for legal employment in the US. We are unable to offer sponsorship at this time.


Madison offers a competitive compensation and benefits package, including medical, dental, vision, life insurance, LTD, STD, Flex Spending, 401(k), Tuition Reimbursement, and TransitChek.


Madison appreciates your interest and consideration of our company. We regret that we will not be able to respond to every resume submission. Only those candidates who best meet our needs shall be contacted.


Madison is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace.


We do not accept unsolicited agency resumes and will not pay fees to any third party agency.


Madison creates cultures where employees love to work, learn, connect & succeed. 


As a global leader in Social Employee Recognition, Madison delivers intuitive and multi-faceted Recognition, Incentive, and Service Anniversary programs powered by Maestro, our uniquely configurable cloud-based SaaS technology.

With Maestro, our clients use social employee recognition to strengthen the bond between managers and their teams; and the relationship between employees and their companies.


18 East 41st Street

New York, NY 10017


  • facebook_icon
  • twitter_icon
  • linkedin_icon
  • instagram_icon

MADISON | Copyright ©2019 | All Rights Reserved | Privacy Policy | Terms & Conditions