M! BLOG

Freedom’s Close Cousin: Autonomy

With the July 4th holiday coming up shortly, I thought it apropos to talk about freedom. The independence to live your life the way you want to is a founding principle upon which this great county of ours was founded. While we often think of freedom in the context of our personal lives, its close…
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How To Shape A Service-Oriented Culture

Want to improve revenue results across the board? Start by re-engaging everyone in your company that touches the customer. Organizations that enjoy a higher rate of repeat business—often at premium prices and without all of that rebid angst—focus the entire value/delivery chain on the customer. Sales people, implementers, post-production customer service professionals, even billing and…
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Handicapping Your Recognition Solution

American Pharoah won the Triple Crown recently; the first horse to do so in over 30 years. Winning three major events in a row is not easy. It requires a unique combination of speed, agility and—pardon the obvious—horsepower. There is no triple crown for winning at employee recognition, but if there was it would require…
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How To Kickoff Your Recognition Program

Planning to implement a social recognition platform? That’s a move that will improve performance, but to get there quickly your people—or more specifically your managers—need to be prepared. Your communications and training plans must address two key issues: that recognition is important and that the act of recognizing people is easy. Managers who don’t know…
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Recognition As A Recruitment Tool

Breaking paradigms has always been what good HR leaders do. They effectively rethink the obvious and address people-related challenges and opportunities in new ways through available tools. That makes them innovative and efficient and positions them as a more valuable resource to senior management. Take the way some have responded to the narrowing talent market…
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Want To Improve Sales? Listen To This

Do your sales people know how to use all of their powers? There’s an old proverb that goes something like this: “To listen well is as powerful a means of influence as to talk well.” Listening is a skill that can make or break a sales person, yet few organizations incent them to be good…
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Are You Better Than Don Draper?

The TV show Mad Men ended its epic run last Sunday. No series marked the shifting culture and prevailing attitudes of the 1960s better. More than nostalgic, it was an authentic, entertaining and sometimes scary portrayal of the way Americans lived and worked not too long ago. So how far have we come since then?…
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Reverse Your Views On Mentoring

The mentor model is built on the assumption that the more seasoned and successful among us will show the younger ones the ropes. While younger employees still learn from mentors, companies that want to appeal to them might need to rethink the paradigm. Younger employees want to be guided, of course, and they appreciate the…
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Horizontal Leadership In A Digital Age

The workspace is changing. In fact it’s less a “space” than it is a collection of resources connected in mind and spirit through digital technologies. All of that is changing the way work gets done and how people perform and relate to one another. How so? The digital economy is giving greater prominence to the…
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Keeping Reps Focused

Focus. It’s a word you hear over and over again when it comes to sales performers. The good ones have it, but most are either not focused enough or focused on the wrong things. To get every sales rep to perform better here are a few things you can implement within your sales incentive contest…
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