M! BLOG

The Difference Between Positive and Negative Stress

It’s already mid-January. The holiday hiatus has given way to a frenetic pace again, hasn’t it? Heavy workloads, long hours and an “always on” mentality are back in vogue. Take a look around you. Some people are falling right back into the swing of things, aren’t they? They seem to be totally into their work.…
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Don’t Ask Alexa, Ask Us

Who is Alexa? Or should I ask, what is she? Alexa is the digital assistant inside Amazon’s new voice activated smart speaker called the Echo system. You can ask it to do a lot of different things such as play music, update you on the news, tell you about the weather or shop for something…
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Now that the holiday gift giving frenzy is over, only one tradition remains…the returns! Go to any mall and you will see long lines of people looking to exchange the gifts they got for the stuff that they really wanted. What does the holiday returns process teach us about reward offerings? By watching it unfold…
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The Lesson From a Bagel Shop

There it was in plain sight, right next to the list of cream cheese flavors. A simple sign printed in big block letters. “LISTEN TO UNDERSTAND… NOT TO RESPOND” What the heck is that doing in a bagel shop I wondered? So I asked. “It’s an excerpt from The 7 Habits of Highly Effective People,”…
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Are You Naughty or Nice? (As a Boss That Is)

The quality of bosses (and the impact they have on their employees) is the biggest influence on organizational performance. Lousy bosses create confusion and stress; they contribute to higher turnover and lower productivity. When employees leave a company they often cite poor relationships with their superiors. On the other hand, there is a direct link…
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Don’t Commit “Recognition Malpractice”

I was summoned to jury duty the other day. Or should I say I was called to sit in a room for 8 hours waiting to be called. No cases came up and we were eventually dismissed. It got me wondering though, what would happen if you put your recognition program on trial? What kind…
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Is it Better to Give Than to Receive?

“It is better to give than to receive.” That age old axiom tells us that generosity has its own rewards—especially around the Holidays— and that people on the giving side experience just as much (if not more) satisfaction than those on the receiving end. In the context of employee recognition that’s true as well—especially among…
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Have you heard of the Mannequin Challenge? I’m sure you have. In some chosen setting people freeze in place for a few minutes while someone else shoots a video that records the scene. The results can be a lot of fun. And, I suppose, they can also be pretty revealing. For instance, suppose someone did…
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Tapping Into Our Desire To Acquire

Thanksgiving is upon us. It’s a time to reflect and give thanks for all that’s good in our lives. Oddly enough, it’s also become a time to acquire all of the goods we want in or lives. You can’t open a newspaper, watch TV, or tune in the radio without getting bombarded with Black Friday…
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Anything Is Possible With The Right Team

Anything is possible when your team shares the same objective. Just ask the Chicago Cubs and their fans both of whom had been waiting over a hundred years for a World Series championship. When the Indians tied the seventh and deciding game with a late inning homer, it would have been easy for the Cub…
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